Last updated: February 2023
REFUND AND RETURNS POLICY
1. Scope and Consent
Our platform is a leading freelancer marketplace where clients can find top-quality talent for a wide range of projects. We pride ourselves on offering a user-friendly and secure platform for connecting clients with freelancers, but we understand that issues can arise from time to time. This refund and return policy outlines our procedures for handling disputes, refunds, and returns on our platform.
2. Scope of Policy
This policy applies to all users of our platform, including clients and freelancers. By using our platform, you agree to the terms outlined in this policy.
3. Our Role as a Middleman
As a middleman between clients and freelancers, we do not participate in any transactions between the two parties. We are not responsible for the quality, safety, legality, or any other aspect of the services provided by freelancers. Clients are responsible for contacting freelancers who offer their services in the areas they frequent the most.
As such, we do not offer any refunds or returns for services provided by freelancers on our platform. Any issues or disputes between freelancers and clients must be resolved directly between them.
4. Communication and Due Diligence
We strongly encourage clients to communicate clearly with freelancers before engaging their services. Clients should discuss their project requirements, timelines, and budget with freelancers to ensure that they are a good fit for the job.
Clients are also responsible for conducting their own due diligence and verifying the quality and suitability of services provided by freelancers. This includes reviewing the freelancer’s portfolio, reading reviews from previous clients, and conducting any necessary background checks.
By using our platform, clients acknowledge that they are responsible for conducting their own due diligence and verifying the quality and suitability of services provided by freelancers. The platform owner shall not be held liable for any damages or losses incurred as a result of using our platform.
5. Dispute Resolution
In the event of a dispute between a client and a freelancer, we encourage both parties to communicate and attempt to resolve the issue themselves. If a resolution cannot be reached, we offer a dispute resolution process to help mediate the dispute.
To initiate the dispute resolution process, clients must contact our support team and provide a detailed description of the dispute, along with any supporting documentation. Our support team will review the case and attempt to mediate a resolution between the two parties.
If a resolution cannot be reached through mediation, clients may choose to escalate the dispute to binding arbitration. We will work with the Cyprus Branch of the Chartered Institute of Arbitrators (CIArb) to appoint an arbitrator to hear the case. The decision of the arbitrator will be binding and enforceable under applicable law.
6. Refunds and Returns
As stated previously, we do not offer any refunds or returns for services provided by freelancers on our platform. Clients are responsible for verifying the quality and suitability of services provided by freelancers before engaging their services.
If a freelancer does not deliver the agreed-upon services or does not meet the agreed-upon quality standards, clients may have the option to request a partial refund or a discount on the remaining services. This decision will be made on a case-by-case basis, and clients must provide documentation of the issue to our support team.
Clients are responsible for any fees incurred as a result of using our platform, including transaction fees and any fees associated with dispute resolution or arbitration.
We understand that disputes can be frustrating and time-consuming for both clients and freelancers. Our goal is to provide a secure and user-friendly platform for connecting clients with top-quality talent. By communicating clearly, conducting due diligence, and using our dispute resolution process, when necessary, we believe that clients and freelancers can work together to achieve successful outcomes for all parties involved.